Last Updated: August 20, 2026
This Privacy Policy explains how Shaanxi Dawang Trading Co., Ltd. (陕西大望商贸有限责任公司), operating the Verdant Whisper brand (“Verdant Whisper,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit verdantwhisper.com (the “Site”), create an account, contact us, submit a review, or place an order.
Our standard online checkout currently supports delivery addresses within the United States. This Privacy Policy applies to all visitors to the Site, regardless of location.
1. Data Controller and Contact Information
The data controller responsible for the personal information described in this Privacy Policy is:
Shaanxi Dawang Trading Co., Ltd.
Suite 1228, Unit 1, Building 2
No. 11 Tangyan South Road
Yanta District, Xi’an
Shaanxi 710076, China
Email: [email protected]
Phone/WhatsApp: +86 155 1553 1508
2. Personal Information We Collect
A. Information You Provide Directly
We may collect information that you provide when you:
– create or use an account;
– place or attempt to place an order;
– request a return, refund, exchange, or cancellation;
– contact customer support;
– submit a product review; or
– subscribe to marketing communications, where available.
This information may include:
– your name;
– email address;
– billing and shipping address;
– telephone number;
– account username and authentication information;
– order number and order details;
– products purchased or considered;
– return, refund, and cancellation information;
– product reviews; and
– the contents of messages and other communications you send to us.
B. Payment Information
Payments are processed by third-party payment providers, including PayPal and the payment methods displayed at checkout. Depending on availability, these methods may include PayPal, credit or debit cards, and Google Pay.
The applicable payment provider collects and processes full payment card numbers, card security codes, wallet credentials, and other payment information under its own privacy terms.
Verdant Whisper does not store full payment card numbers or card security codes on its own servers. We may receive limited information needed to process and support a transaction, such as:
– payment status;
– transaction identifiers;
– payment tokens;
– billing details;
– payment method or card type;
– limited card information, such as the last four digits, where provided;
– fraud or risk results; and
– information needed to issue a refund or respond to a payment dispute.
C. Information Collected Automatically
When you visit or use the Site, we and our service providers may automatically collect:
– IP address;
– browser type and version;
– device type;
– operating system;
– language and approximate time zone;
– referring and exit pages;
– pages and products viewed;
– links and buttons selected;
– cart and checkout interactions;
– timestamps and session information;
– cookie and advertising identifiers;
– approximate location derived from your IP address;
– campaign, referral, and order-attribution information; and
– diagnostic, security, and performance information.
The Site does not intentionally collect precise GPS location. Approximate location may be inferred from an IP address or supplied as part of an order address.
D. Advertising and Attribution Information
We use advertising and measurement technologies that may collect or receive information about Site visits, product views, cart activity, checkout activity, purchases, referring advertisements, and campaign attribution.
This information may include:
– cookie identifiers;
– browser and device information;
– IP address;
– referral URLs;
– advertising click identifiers;
– page and product activity;
– transaction values and identifiers; and
– hashed or pseudonymous contact identifiers where supported and configured.
3. How We Use Personal Information
We use personal information to:
– operate, maintain, secure, and improve the Site;
– provide product information and shopping features;
– create and manage customer accounts;
– process payments and orders;
– arrange shipping and delivery;
– provide tracking information;
– process returns, refunds, exchanges, and cancellations;
– respond to customer questions and support requests;
– prevent fraud, abuse, security incidents, and prohibited activity;
– enforce our Terms of Service and other policies;
– maintain business, tax, customs, accounting, and transaction records;
– comply with applicable legal and regulatory obligations;
– understand how visitors use the Site;
– diagnose technical and usability problems;
– measure advertising and marketing performance;
– create and measure advertising audiences where permitted;
– send service-related communications;
– send marketing communications where permitted and subject to applicable consent or opt-out requirements; and
– establish, exercise, or defend legal claims.
4. Cookies and Similar Technologies
We use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
– shopping-cart and checkout functions;
– account login and security;
– fraud prevention;
– remembering preferences;
– Site analytics and performance;
– order and campaign attribution;
– advertising measurement; and
– personalized or targeted advertising where permitted.
Some cookies are necessary for the Site to function. Blocking necessary cookies may prevent features such as the shopping cart, checkout, account login, or payment process from working correctly.
You may control cookies through your browser settings and through any cookie or privacy controls made available on the Site. Blocking or deleting cookies may affect Site functionality.
5. Analytics, Advertising, and Session-Replay Services
A. Google
We use Google Analytics and related Google measurement technologies to understand Site traffic, visitor interactions, conversions, and campaign performance.
Google may receive device information, cookie identifiers, IP address, referral information, page activity, transaction events, and other measurement data in accordance with Google’s terms and privacy policy.
Google Privacy Policy:
https://policies.google.com/privacy
B. Meta
We use Meta Pixel and Meta Conversions API to measure advertising performance and Site events such as page views, product views, cart activity, checkout activity, and purchases.
Depending on the event and configuration, Meta may receive browser and device information, cookie or advertising identifiers, IP address, event details, transaction information, and hashed or pseudonymous customer identifiers.
Meta Privacy Policy:
https://www.facebook.com/privacy/policy/
C. Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with the Site and to identify usability or technical issues.
Clarity may collect information such as page views, clicks, scrolling, navigation, device and browser information, approximate location, and session-replay information, subject to our configuration and Microsoft’s terms.
We do not intentionally use Clarity to collect full payment card information or card security codes. Payment fields are handled by the applicable payment provider.
Microsoft Privacy Statement:
https://www.microsoft.com/en-us/privacy/privacystatement
D. WooCommerce Attribution
WooCommerce and related technologies may store referral, campaign, source, and session information to help us understand how an order reached the Site.
6. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
– payment providers, including PayPal and supported payment or wallet providers;
– website hosting, security, caching, and technical service providers;
– WooCommerce and related e-commerce service providers;
– shipping carriers, fulfillment providers, and customs or logistics providers;
– email and customer-support providers;
– analytics and performance providers;
– advertising and campaign-measurement providers;
– session-replay and website-experience providers;
– fraud-prevention and payment-risk providers;
– accountants, auditors, insurers, lawyers, and other professional advisers;
– government authorities, regulators, courts, law-enforcement agencies, or other parties when required by law; and
– a buyer, investor, lender, or successor in connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business.
We disclose only the information reasonably necessary for the applicable service, transaction, legal requirement, or business purpose.
7. PayPal and Payment Providers
PayPal and other payment providers process personal information independently under their own terms and privacy policies.
When you select a payment method, you may interact directly with the applicable provider. Its collection and use of personal information is governed by its own privacy policy.
PayPal Privacy Statement:
https://www.paypal.com/us/legalhub/paypal/privacy-full?locale.x=en
8. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
Our use of certain advertising, analytics, and measurement technologies may be considered “selling,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.
Where applicable, you may request to opt out of this processing by emailing [email protected] with the subject line “Opt Out of Targeted Advertising.” You may also use any “Your Privacy Choices” or cookie-settings link made available on the Site.
We do not knowingly sell or share the personal information of children under 16 for targeted advertising.
9. Marketing Communications
If you receive marketing emails from us, you may unsubscribe by using the unsubscribe link in the message or by contacting [email protected].
Unsubscribing from marketing messages will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, policy notices, security messages, or replies to customer-support requests.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on:
– the type and sensitivity of the information;
– whether an account remains active;
– the time needed to complete an order, return, refund, or dispute;
– fraud-prevention and security requirements;
– applicable tax, accounting, customs, consumer-protection, and recordkeeping obligations;
– contractual obligations;
– applicable limitation periods; and
– legal holds, investigations, disputes, or enforcement matters.
Order and transaction records may be retained for the period required by applicable tax, accounting, customs, fraud-prevention, and legal obligations.
When information is no longer reasonably required, we may delete, anonymize, or aggregate it, unless continued retention is required or permitted by law.
11. International Data Transfers
Verdant Whisper is operated from China. Our service providers may operate and process personal information in China, the United States, and other countries.
As a result, personal information may be transferred to or processed in countries whose privacy laws differ from those where you live.
Where required by applicable law, we use appropriate contractual, technical, organizational, or other safeguards for international transfers.
12. Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
– request information about personal information we collect and use;
– request access to personal information;
– request correction of inaccurate personal information;
– request deletion of personal information;
– request a portable copy of certain personal information;
– object to or restrict certain processing;
– withdraw consent where processing is based on consent;
– opt out of certain sales, sharing, or targeted advertising;
– limit certain uses of sensitive personal information;
– appeal a decision regarding a privacy request; and
– receive equal service and pricing without unlawful discrimination for exercising a privacy right.
To submit a privacy request, email:
Use the subject line:
Privacy Request
Please describe the request and the email address or order information associated with your interaction with us.
We may request information reasonably necessary to verify your identity, protect customer information, and prevent fraudulent requests. We will use verification information only for verification and security purposes.
We will respond within the period required by applicable law.
13. California Privacy Disclosures
California residents may have rights under applicable California privacy laws.
These rights may include the right to request:
– the categories of personal information collected;
– the categories of sources;
– the purposes for collection, use, or disclosure;
– the categories of third parties to which information is disclosed;
– access to specific pieces of personal information;
– correction or deletion;
– opt-out of sale or sharing;
– limitation of certain uses of sensitive personal information; and
– non-discrimination for exercising a privacy right.
During the preceding 12 months, we may have collected the following categories of personal information:
– identifiers, such as name, email address, postal address, telephone number, IP address, account identifiers, and cookie identifiers;
– customer-record information, such as contact, billing, and shipping details;
– commercial information, such as products viewed, cart activity, purchases, returns, refunds, and transaction history;
– internet or electronic network activity, such as browsing, referral, device, interaction, and session information;
– approximate geolocation inferred from an IP address;
– communications and customer-support information; and
– inferences or audience information created from Site activity or advertising interactions.
We collect this information from you directly, automatically through the Site, and from service providers involved in payments, analytics, advertising, security, shipping, and order fulfillment.
We use and disclose these categories for the purposes and to the recipients described elsewhere in this Privacy Policy.
To exercise an applicable California privacy right, email [email protected] with the subject line “California Privacy Request.”
An authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.
14. Do Not Track Signals
Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted standard for interpreting Do Not Track signals, the Site may not respond to all such signals.
This does not limit any opt-out right available to you under applicable law.
15. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact [email protected] so that we can review the matter and, where appropriate, delete the information.
16. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Payment transactions use encrypted connections and are processed by third-party payment providers.
No method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
17. Third-Party Websites and Services
The Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites and services. We encourage you to review the applicable third party’s privacy policy before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, legal obligations, or service providers.
When we make changes, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice of material changes.
19. Contact Us
If you have a question, complaint, or request concerning this Privacy Policy or our handling of personal information, contact:
Shaanxi Dawang Trading Co., Ltd.
Verdant Whisper
Email: [email protected]
Phone/WhatsApp: +86 155 1553 1508
Address:
Suite 1228, Unit 1, Building 2
No. 11 Tangyan South Road
Yanta District, Xi’an
Shaanxi 710076, China