Jade Jewelry FAQ

Verdant Whisper is an online jewelry brand based in Xi’an, China. Our standard online checkout currently supports delivery addresses within the United States. We have international fulfillment capability, but customers outside the United States must contact us before ordering and receive written confirmation of destination-specific terms.

Company & Products

1. Where is Verdant Whisper based?

Verdant Whisper is operated by Shaanxi Dawang Trading Co., Ltd. in Xi’an, Shaanxi, China. We are an online store serving customers in the United States through cross-border shipping. We do not operate or claim a physical store or office in the United States.

Our collection includes jewelry made with jadeite, nephrite, and selected gemstone materials such as quartzite, chalcedony, aventurine, and garnet.

The identified material is stated on each product page. Please review the individual product specifications rather than relying only on color or traditional trade names.

Material information is provided on each product page based on the available identification report and product documentation. Because our collection includes several different gemstone materials, not every green stone should be understood as jadeite.

Please check the “Material,” “Specifications,” and “Gemological Documentation” sections of the product you are considering.

Yes. Every jewelry item includes an NGTC identification certificate. Please keep the certificate with the piece, as it forms part of the product. Optional IGI certification may also be available for selected items.

We photograph our jewelry carefully and aim to represent each piece accurately. Natural gemstones may show variations in color, translucency, inclusions, texture, and pattern. Colors can also appear slightly different under different lighting or screen settings.

These natural variations are part of the character of gemstone jewelry and are not necessarily defects.

Please review the measurements and construction details on the individual product page before ordering.

Measure your wrist with a flexible tape without pulling it too tightly, then compare that measurement with the bracelet specifications. If you are unsure, email us the product link and your wrist measurement before placing your order.

Shipping & Delivery

7. Where do you ship?

Our standard online checkout currently accepts delivery addresses within the United States. Orders are prepared and shipped from Xi’an, Shaanxi, China. Customers outside the United States may contact us before ordering to ask whether delivery can be arranged. Non-U.S. shipping availability, cost, delivery time, taxes and duties, and return arrangements must be confirmed in writing before purchase.

Standard shipping to U.S. delivery addresses is free. Shipping charges for an approved non-U.S. order will be quoted separately before purchase.

Orders are normally processed within 1–3 business days. Estimated transit time is 7–15 business days.

The total estimated delivery time is generally 8–18 business days from the date of purchase. Customs clearance, carrier delays, weather, holidays, or peak-season demand may affect this estimate.

Yes. After your order ships, we will send a shipping confirmation email containing the tracking number.

Please allow 24–72 hours after receiving the email for the carrier’s tracking information to begin updating.

For standard U.S. deliveries, customs duties or import-related charges are covered by Verdant Whisper unless otherwise stated at checkout. Any applicable sales tax will be shown at checkout. For an approved non-U.S. order, responsibility for taxes, duties, brokerage fees, and other import charges will be confirmed in writing before purchase.

Please see our Shipping Policy for complete details.

Returns & Orders

12. Can I return an order?

Eligible items may be returned within 30 days of delivery. Returned products must be unworn, unused, and in their original condition, with the original packaging, accessories, and included gemological certificate.

Customized items, gift cards, and products clearly marked “Final Sale” are generally not returnable unless they arrived damaged or defective.

If you return an item because you changed your mind, selected the wrong size, or no longer want the product, you are responsible for the return shipping cost.

If we sent an incorrect item, or the product arrived damaged or defective due to our error, we will reimburse reasonable standard return shipping costs after verification.

Email [email protected] before sending anything back. Include your order number, the item you want to return, the reason for the return, and photographs if the item arrived damaged or defective.

Please wait for return approval and instructions before shipping the item.

You may request cancellation within 12 hours of placing your order. Once the order has shipped, the standard return policy applies.

Read our complete Refund and Returns Policy: https://verdantwhisper.com/refund_returns/

Jewelry Care

16. How should I care for my jewelry?

Keep your jewelry dry when possible and avoid contact with perfume, cosmetics, household chemicals, and cleaning agents.

After wearing, wipe the piece gently with a soft, dry cloth. Store it separately from harder jewelry and abrasive surfaces to reduce the risk of scratching. Please also follow any product-specific care instructions shown on the product page.

Still Have a Question?

Email us at [email protected]. If your question concerns a product, please include the product link. For order support, include your order number.

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